REFUND & RETURN POLICY

Returned Or Refused Packages

If any package gets returned to us by the carrier there is a reshipping fee of $9.95. This applies for any of the following:

  • Packages That The Carrier Was Unable To Deliver Due To Insufficient Address
  • Customer Missed 3 Delivery Attempts
  • Customer Failed To Pick Up Package From UPS Access Point or Post Office After Delivery Was Missed

Customs, Import Fees And Import Restrictions

If you're ordering from Canada or outside of the US, your order may be subject to customs and import duties. Deegoddesspalace has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. You may contact your local customs office for more information on the current charges

Some countries may restrict the import of certain items. You may contact your local customs office for more information on which items are eligible to be imported in your country.

RETURNS

If any purchase of deegoddesspalace.shop ever fails to meet your satisfaction, please contact our Products Specialists. Our experts will review your dissatisfaction and then opt to, either advise an alternate product, offer a compensation of equal or lesser value or refund the purchase and that’s if the item came damaged.

We do not accept return on items about change of mind. Returns should be made within 7 days. However, returns will only be issued for a STORE CREDIT. If product is returned after 7 days, there will be no refund or a store credit.

Please note that, when purchasing 2 or more identical items with the same order, only 1 opened item can be fully refunded (within the 7 days return policy) or ( applying our refund policy)

This return policy is valid on individual items only. Our wholesale line and gift sets have no return allowance. Returns on any of these items will only be issued on unused products. There is absolutely no refund on shipping for returned items.

Please allow us 7 - 14 business days to process returns and refunds, we do have the rights to deduct the Shipping amount or discounted prices paid in the original order.

When returning our items, we ask all of our customers to make sure that it is being shipped in its original packaging ( in a box), sent with a reliable shipper and signature upon arrival has been requested.

DAMAGED

If package was received damaged, please email photos of the damage and include the order number. Email should be sent to info@deegoddesspalace.shop. All packaging material and damaged goods must be kept in the original form as received. The packaging and item(s) shipped must not be sent back to the shipper until a claim is complete. If customer does not keep original packaging damaged we cannot resend a new one.

INTERNATIONAL ORDERS

There is no return policy on international orders.
We advise all our customers to check the ingredients prior to purchasing any one of Deegoddesspalace’s products. If you are allergic to fish we advise you to steer away from any one of our products containing Caviar. We do not take responsibility for any form of allergic reactions from our products.

 

FORWARD ALL RETURNS TO:

Returns Department

991 WILLMOHR STREET UNIT 2

BROOKLYN, NY 11212, United States

Phone: +1 (646) 804-1892 

Email: info@deegoddesspalace.shop

*Include the original order number on the packaging